how we will handle your referrals

Full Focus Ltd rarely advertises. Instead we rely on:

• People hearing us talk, and seeking more information
• Introductory referrals from clients and other professionals who recommend our services.

Of the two, the latter is our most important source of business. We really appreciate a potential client who is introduced to us by someone they know and trust. However, we recognize you are only likely to do so if –

(a) You understand the services we provide.
One of our specialties is our ability to provide completely unbiased and independent advice. We are not restricted by a narrow technical or professional focus and have no entrenched arrangements with any suppliers. This ensures our clients’ best interests are always paramount. We look at “the whole picture” of our clients’ affairs, taking account of every facet - making sure everything fits and putting the steps in place to get them where they want, or need, to be.

To benefit from our services, our clients need to be prepared to invest their time and money, and be committed to achieving their identified outcomes.

(b) You know what kind of clients we work with.

We work mainly with business owners and shareholders of private companies. Our speciality is advising family businesses.
Potential Full Focus clients will show one or more of the following:

• An above average income earner
• A controlling shareholder of a private business
• Have clearly identifiable goals and objectives, or will be keen to put these in place
• Going through times of uncertainty or change.  They may have come to a decision making cross-road and are (naturally) cautious about making the right choice
• Facing difficulty or dilemma in making these decisions and want direction and clarity
• Experiencing growth in their business, or seeking growth 
• High expectations and a determination to move forward
• Care about at least one person (other than themselves!)
• Have a natural sense of ethics and justice which fits with ours.

(c) You have worked with us yourself, or can see evidence of others who recommend us, or the results of people we have worked with.
Full Focus clients are happy to be quoted about the value we add – read their testimonials.

(d) You know how we will deal with your referrals, and that the people you introduce to us will be treated professionally.
Because circumstances differ, we like to be able to discuss with referrers the best way to introduce us. However, in most circumstances we will contact the person directly by telephone once you have referred them (unless they contact us first!).

For every person you refer, we’ll let you know the outcome. Client confidentiality means we may not be able to give details, but we are sure you would like to know whether we have been able to assist them.

How to handle possible referrals:

• Get their permission for us to phone them. We call clients and potential clients at our expense, wherever they are. Most of our clients are in the Auckland region, but we have worked with clients throughout New Zealand.
• Give them our website address. This will provide details of what Full Focus does, who we are and how we work.
• Give them our contact details -
  David Martin or Kathy Martin
  Tel. 09 489 1650
  David’s mobile: 0274 902 402
  Email. enquiries@fullfocus.co.nz
  

We hope this has helped provide an understanding of how we will handle your referrals.

We will, of course, always do the same for you when we come across people who we believe would benefit from your business.